Payment can be made by credit/debit card or BACS. Our payment terms are 14 days from the date of invoice or before the event, whichever is sooner.
Acorn Leadership reserves the right to re-allocate the place to another delegate if fees are not paid on time.
In the event of late payment, we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998.
You can substitute a delegate on a programme at any time free of charge.
Simply call us on 07423 268894 and we will be happy to help you.
We regret that no refunds are allowed for cancellations received within 14 days of the event, or for non-attendance.
Cancellations received in writing via email to email@example.com more than 14 days before the event will be credited as follows:
29+ days before a workshop = 20% of the workshop fee.
15-28 days before a workshop = 50% of the workshop fee.
0-14 days before a workshop = 100% of the workshop fee.
PROGRAMME DATES AND VENUES.
Acorn Leadership reserves the right to change venues and alter or cancel published dates without liability.
In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course can be refunded in full.
Whilst every effort will be made to avoid resource changes, sickness and other unplanned events happen from time to time. Therefore, Acorn Leadership reserves the right to amend or replace any pre-named facilitator scheduled to deliver a specific workshop.
On receipt of written confirmation, we will issue complete joining instructions detailing your participation in the training event. This includes a location map, venue details and course timings.
We may use learning styles questionnaires or other assessment tools to find personal learning preferences. These questionnaires represent an important part of our workshop preparation process and enable our facilitators to better understand individual delegates’ needs, however, they are not mandatory.
REFUND / REPLACEMENT COURSE.
We guarantee to offer a full refund or replacement course if the attended course did not reflect the currently published description. If the claim is requesting a replacement course, the alternative must occur within one calendar year of the original course date. All claims must be made in writing within 10 working days of the attended course date to firstname.lastname@example.org.